Refund policy

Last Updated: June 1, 2026

Thank you for shopping at Henry the Sports Bug! We are a 501(c)(3) nonprofit organization dedicated to helping children become active, healthy, and confident. Every purchase supports our mission, and we want you to be completely satisfied. Please read our return and refund policy carefully.

Eligibility for Returns

We accept returns under the following conditions:

•        Item must be returned within 30 days of the delivery date.

•        Item must be unused, unwashed, and in its original condition.

•        Item must be in original packaging with all tags attached.

•        Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items cannot be returned or refunded:

•        Items marked as Final Sale or Clearance.

•        Digital products or downloadable content.

•        Gift cards.

•        Items damaged due to misuse, negligence, or normal wear and tear.

How to Initiate a Return

To start a return, please contact us at support@henrythesportsbug.com with your order number and reason for return. We will provide you with return instructions. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@henrythesportsbug.com.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at support@henrythesportsbug.com. Include photos of the item and packaging, and we will make it right at no additional cost to you.